{"id":1653,"date":"2022-04-26T15:35:47","date_gmt":"2022-04-26T15:35:47","guid":{"rendered":"https:\/\/www.lafosse.com\/?p=1653"},"modified":"2025-07-18T15:41:21","modified_gmt":"2025-07-18T15:41:21","slug":"how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation","status":"publish","type":"post","link":"https:\/\/www.lafosse.com\/insights\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation\/","title":{"rendered":"How to prioritise your tech and teams though a large-scale business transformation"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-large wp-image-1654\" src=\"https:\/\/www.lafosse.com\/wp-content\/uploads\/2022\/12\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation-image-1024x301.png\" alt=\"\" width=\"640\" height=\"188\" srcset=\"https:\/\/www.lafosse.com\/wp-content\/uploads\/2022\/12\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation-image-1024x301.png 1024w, https:\/\/www.lafosse.com\/wp-content\/uploads\/2022\/12\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation-image-300x88.png 300w, https:\/\/www.lafosse.com\/wp-content\/uploads\/2022\/12\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation-image-768x226.png 768w, https:\/\/www.lafosse.com\/wp-content\/uploads\/2022\/12\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation-image-1536x451.png 1536w, https:\/\/www.lafosse.com\/wp-content\/uploads\/2022\/12\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation-image.png 1730w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<h4>In March 2022, La Fosse hosted an exclusive panel event with two Directors of Engineering who were responsible for Trainline\u2019s recent transformation journey. In this blog, we report back on Sean and Carl&#8217;s key insights on how to prioritise your tech and teams though a large-scale business transformation programme.<\/h4>\n<p><strong>Panellists:<\/strong><br \/>\n<a href=\"https:\/\/www.linkedin.com\/in\/sean-rodrigues-2890674\/\" target=\"_blank\" rel=\"noopener\">Sean Rodrigues<\/a> \u2013 Director of Engineering at Trainline<br \/>\n<a href=\"https:\/\/www.linkedin.com\/in\/carlanderson\/\" target=\"_blank\" rel=\"noopener\">Carl Anderson<\/a> \u2013 VP Engineering at Ledger (previously Director of Engineering at Trainline)<\/p>\n<h2>Key event takeaways<\/h2>\n<h2>Gaining stakeholder trust<\/h2>\n<ol>\n<li>Bring your stakeholders along on the planning journey \u2013 everyone should be clued in from the start, so take time to walk all parties through each proposed stage, carving out functionality and goals.<\/li>\n<li>Evidence delivery \u2013 the best way to earn trust is to provide tangible results which prove to your stakeholders that your projects and programmes are financially viable. Share proof of delivery against targets regularly and in detail.<\/li>\n<li>Be open and transparent with each other \u2013 your stakeholders may simply be concerned with the business reaching its growth and funding goals as quickly as possible, but as a tech leader, it\u2019s your responsibility to be firm and pragmatic \u2013 you know what\u2019s best for your engineering teams and should always clearly convey intended timelines and expectations as well as any potential blockers.\u200b<\/li>\n<\/ol>\n<blockquote class=\"blockquote\"><p>\u201cWe wanted to take a test and learn approach in one area at a time to show it could work, scale, grow, and handle traffic.\u201d \u2013 Sean Rodrigues<\/p><\/blockquote>\n<h2>Building international teams<\/h2>\n<ol>\n<li>Cultural differences \u2013 if your transformation project involves blending international teams, it\u2019s common to encounter mismatches in culture, especially if one team is heavily tech-focused and another is more sales or business focused. To bridge the gap, you would benefit from having someone who can empathise with both sides and fill in any gaps, such as a Community Manager.<\/li>\n<li>Rapid scaling \u2013 one common risk with rapid scaling is creating large teams that put pressure on management. Although it may slow down your engineer or developer hiring, prioritising manager hiring is crucial for expansion, as it significantly increases capacity when it comes to conducting more interviews for new team members.<\/li>\n<li>Compromising on quality \u2013 when undergoing large-scale hiring, it\u2019s tempting to say yes anyone who is available, in order to meet targets and plug gaps. However, this could cause further problems down the line \u2013 it\u2019s not just about finding people, it\u2019s about finding the right people. Work closely with your hiring team to ensure all needs are being met \u2013 one way of doing this efficiently is by including a mandatory tech aptitude test in your application process to ensure quality. Even if this results in you temporarily falling behind schedule, hiring the right people is crucial to ensuring success.<\/li>\n<\/ol>\n<blockquote><p>\u201cIf I was going back into this position now, I would want full support on the hiring quality bar. This was so important to us. I also learnt a lot about trust around open transparent conversation around trade off and scope. There\u2019s no way you can deliver everything you need to do, even though people might be pushing. [\u2026] Go in eyes wide open and understand that things will get cut.\u201d \u2013 Sean Rodrigues\u200b<\/p><\/blockquote>\n<ol start=\"4\">\n<li>Offshore teams \u2013 when working with third parties, whether you choose to use just one provider or multiple, it\u2019s highly important to maintain the same levels of quality checks and assessment as you would with any potential employee. As well as quality, another business concern around working with offshore teams is that they may not feel connected to the wider mission \u2013 however, there are ways to mitigate this. If you can, bring new hires into the office for onboarding and briefing (or host a kick-off conference call if this is not possible), and ensure managers take care to convey all shared goals so you can begin to build a blended team of internal and external engineers\/developers.<\/li>\n<\/ol>\n<blockquote><p>\u201cOne thing I really valued is just how all together we were. Our partners were an extension of our team, and overall it was really all just one team, product and tech, not them and us. That\u2019s what I\u2019m looking for in my next gig \u2013 engineering is one thing, but you can\u2019t build a product if you don\u2019t have a great product team, as well as quality and support from the whole business. It\u2019s really about having that full, round team to be there, drive for that market fit, and cope with all those different variables.\u201d \u2013 Carl Anderson<\/p><\/blockquote>\n<h2>Discovery and delivery<\/h2>\n<blockquote><p>\u201cI wanted to go so fast into delivery but, when you do that, you get into a treadmill of change where you\u2019re not clear as to when you\u2019re done because the goalposts keep moving further and further. So the way we got out of it was by having a strong discovery process.\u201d \u2013 Carl Anderson\u200b<\/p><\/blockquote>\n<p>When transforming your business, the discovery phase is just as important as the delivery itself. To help your team stay focused and secure continued buy-in, ensure you take the following three steps for each phase of the project:<\/p>\n<ol>\n<li>Explain the goal to the business<\/li>\n<li>Bring market experts into the room to understand different markets through user data<\/li>\n<li>Figure out and clearly define exactly how you will execute the work<\/li>\n<\/ol>\n<p>Sean also stresses the importance of considering the following:<\/p>\n<blockquote><p>\u201cIf things go wrong, what is the scope we\u2019re going to cut, and in what order?\u201d<\/p><\/blockquote>\n<p>On the delivery side, measuring data and assessing ROI for each stage of the project is crucial for managing expectations and maintaining a good relationship with key stakeholders, both internal and external.<\/p>\n<p>Financial and legal due diligence<br \/>\nIf you\u2019re expecting an audit and\/or valuation towards the end of your project, it pays to get ahead \u2013 the added work surrounding this could become a huge source of stress and take your teams\u2019 time away from crucial deadlines. To ensure minimal distraction during the crucial final stages, consider building the following into your processes from the beginning:<\/p>\n<ol>\n<li>Documenting all processes throughout, from hiring to testing and everything in between<\/li>\n<li>Staying on top of security testing throughout<\/li>\n<li>Implementing architectural reviews before, during, and after each stage of implementation, as well as running a monthly document review.<\/li>\n<\/ol>\n<p>&#8212;<\/p>\n<h4>Ready to transform?<\/h4>\n<p>If you\u2019re looking for a transformation partner with extensive experience helping companies like yours to optimise their people, processes and technology, look no further than La Fosse Digital Outcomes. Whether you\u2019re digitising for the first time, moving to the Cloud, or just need help aligning your systems, we have multiple business transformation offerings to help you drive revenue and efficiency across your organisation. Our teams of experts work collaboratively with you to plan your <a href=\"https:\/\/www.lafosse.com\/services\/change-and-transformation\/\">business transformation recruitment needs<\/a> and build a roadmap, before working on-site to execute the programme and upskilling your teams along the way to leave you with a lasting legacy.<\/p>\n<p><strong>If you liked this blog, you might also like\u2026<\/strong><\/p>\n<p><a href=\"https:\/\/www.lafosse.com\/blog\/2021\/05\/transformation-within-the-uk-housing-sector-taking-stock\" target=\"_blank\" rel=\"noopener\">Driving digital transformation within the housing sector<\/a><br \/>\n<a href=\"https:\/\/www.lafosse.com\/blog\/2021\/03\/kotlin-multiplatform-native-mobile-leadership-forum\" target=\"_blank\" rel=\"noopener\">Kotlin Multiplatform \u2013 Native Mobile Leadership Forum<\/a><\/p>\n<p><strong>Want to speak at one of our upcoming events?<\/strong><\/p>\n<p>If you\u2019re a tech leader looking to share your story with our network, speak to your dedicated consultant today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In March 2022, La Fosse hosted an exclusive panel event with two Directors of Engineering who were responsible for Trainline\u2019s recent transformation journey. In this blog, we report back on Sean and Carl&#8217;s key insights on how to prioritise your tech and teams though a large-scale business transformation programme. Panellists: Sean Rodrigues \u2013 Director of<\/p>\n","protected":false},"author":1,"featured_media":2255,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[687,663,673,676],"tags":[],"class_list":["post-1653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-attracting-and-retaining-and-developing-talent","category-hiring","category-leadership","category-transformation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to prioritise your tech and teams though a large-scale business transformation - La Fosse<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lafosse.com\/insights\/how-to-prioritise-your-tech-and-teams-though-a-large-scale-business-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to prioritise your tech and teams though a large-scale business transformation - La Fosse\" \/>\n<meta property=\"og:description\" content=\"In March 2022, La Fosse hosted an exclusive panel event with two Directors of Engineering who were responsible for Trainline\u2019s recent transformation journey. 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