{"id":109995,"date":"2026-04-01T10:29:57","date_gmt":"2026-04-01T10:29:57","guid":{"rendered":"https:\/\/www.lafosse.com\/job\/service-assurance-specialist\/"},"modified":"2026-04-01T10:29:57","modified_gmt":"2026-04-01T10:29:57","slug":"119225","status":"publish","type":"job_listing","link":"https:\/\/www.lafosse.com\/job\/119225\/","title":{"rendered":"Service Assurance Specialist"},"content":{"rendered":"<p><strong>Title:<\/strong> Service Assurance Specialist<\/p>\n<p><strong>Contract Length:<\/strong> 3 Months ASAP Start<\/p>\n<p><strong>Day Rate:<\/strong> &pound;500 pd to &pound;550 pd (Inside IR35)<\/p>\n<p><strong>Hybrid:<\/strong> 2 days on site (Cambridge)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Overview<\/strong><\/p>\n<p>Experienced IT Service Management professional responsible for leading service assurance and transition processes, ensuring new and evolving services meet high-quality standards and are delivered effectively into live operations.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Primarily focused on BAU service assurance and transition activities<\/li>\n<li>Involvement in features and product support within live environments<\/li>\n<li>Lead the design, governance, and continuous improvement of service assurance and transition processes.<\/li>\n<li>Define and track performance metrics to drive efficiency, quality, and process maturity.<\/li>\n<li>Support delivery teams and stakeholders in applying ITSM best practices across projects.<\/li>\n<li>Ensure services are production-ready through collaboration, validation, and effective Early Life Support (ELS) planning.<\/li>\n<li>Support the process of accepting services into live environments, ensuring all entry criteria are met.<\/li>\n<li>Work closely with Project Managers (PMs), who own the service design, to validate readiness for go-live.<\/li>\n<li>Review and assure go-live checklists provided by PMs, confirming all requirements are completed.<\/li>\n<li>Verify that service readiness and ELS criteria are fully met before transition into live.<\/li>\n<li>Provide Level 1 support and contribute to ongoing service stability post go-live.<\/li>\n<li>Focus on business-as-usual (BAU) activities, supporting live services, features, and products.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Experience &amp; Skills<\/strong><\/p>\n<ul>\n<li>10+ years&#8217; experience in IT Service Management, with leadership in service design, transition, or assurance.<\/li>\n<li>Strong background in service assurance and transition, with proven ability to deliver smooth go-lives.<\/li>\n<li>Experience in governance, compliance, and large-scale IT environments.<\/li>\n<li>Solid understanding of IT infrastructure, SDLC, and project delivery frameworks.<\/li>\n<li>Ability to ensure service readiness and seamless transition into live environments.<\/li>\n<li>Strong stakeholder collaboration skills, particularly working alongside Project Managers and delivery teams.<\/li>\n<li>ITIL 4 certification (preferred).<\/li>\n<\/ul>\n<p>, <\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_promoted":"","_job_location":"Cambridge","_application":"rehab.thyab.445657F34.0@applybe.com","_company_name":"Cloud, Infrastructure & Networks","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"\u00a3500 - 550 per day","_job_salary_currency":"\u00a3","_job_salary_unit":"day","_links_to":"","_links_to_target":""},"job-types":[5,575,4],"job_listing_discipline":[11,932],"job_listing_function":[283,1024],"job_listing_industry":[797],"job_listing_technology":[1139],"job_listing_level":[542],"job_listing_location":[603],"job_listing_filter":[712,713,714],"jobrelay_source":[659,1252],"class_list":{"0":"post-109995","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_discipline-cloud-infrastructure-and-services","6":"job_listing_discipline-technology","7":"job_listing_function-it-service-management","8":"job_listing_function-service-manager","9":"job_listing_location-england","10":"job_listing_filter-contract","11":"job_listing_filter-flexible-working","12":"job_listing_filter-inside-ir35","14":"job-type-contract","15":"job-type-hybrid-working","16":"job-type-inside-ir35"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Assurance Specialist - La Fosse<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lafosse.com\/job\/119225\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Assurance Specialist - La Fosse\" \/>\n<meta property=\"og:description\" content=\"Title: Service Assurance Specialist Contract Length: 3 Months ASAP Start Day Rate: &pound;500 pd to &pound;550 pd (Inside IR35) Hybrid: 2 days on site (Cambridge) &nbsp; 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