{"id":109897,"date":"2026-03-25T14:59:29","date_gmt":"2026-03-25T14:59:29","guid":{"rendered":"https:\/\/www.lafosse.com\/job\/major-incident-manager\/"},"modified":"2026-03-25T14:59:30","modified_gmt":"2026-03-25T14:59:30","slug":"119038","status":"publish","type":"job_listing","link":"https:\/\/www.lafosse.com\/job\/119038\/","title":{"rendered":"Major Incident Manager"},"content":{"rendered":"<p><strong>Major Incident Manager &#8211; Watford (Hybrid, 3 Days On\u2011Site)<\/strong><\/p>\n<p><strong>On\u2011Call: 1 in 3 Weeks (Fully Paid)<\/strong><\/p>\n<p><strong>Employment Type: Full\u2011Time<\/strong><\/p>\n<p><strong>Salary: &pound;75,000 per year<\/strong><\/p>\n<p><strong>An exciting opportunity has arisen for an experienced Major Incident Manager to join a forward\u2011thinking Technology Operations team.<\/strong><\/p>\n<p>If you excel in high\u2011pressure environments, love coordinating technical teams, and thrive on restoring critical services quickly and effectively, this role is for you.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>About the Role<\/strong><\/p>\n<p>You will take ownership of major technology incidents, coordinating technical resources and key business stakeholders to ensure issues are resolved swiftly and effectively.<\/p>\n<p>The role plays a crucial part in maintaining business continuity and improving incident and problem management processes across the organisation.<\/p>\n<p>This position requires <strong>three days per week working on-site in Watford<\/strong> with hybrid flexibility for the remaining days.<\/p>\n<p>You will also join a <strong>1\u2011in\u20113\u2011week on\u2011call rota<\/strong>, which is <strong>fully remunerated<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Lead and manage all major incidents through to resolution<\/li>\n<li>Coordinate technical and business teams during high\u2011priority issues<\/li>\n<li>Provide clear, timely communication to stakeholders and senior leadership<\/li>\n<li>Develop and maintain incident and problem management frameworks<\/li>\n<li>Analyse incident trends and drive process improvements<\/li>\n<li>Work collaboratively with Change, Release, Regulatory and supplier teams<\/li>\n<li>Support business resilience processes for both technology and non\u2011technology events<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>What We&#8217;re Looking For<\/strong><\/p>\n<ul>\n<li>Strong experience managing major IT incidents in a complex environment<\/li>\n<li>Ability to work under pressure and coordinate multiple technical teams<\/li>\n<li>Broad technical understanding of infrastructure, hardware, and software<\/li>\n<li>Experience delivering root\u2011cause analysis and post\u2011incident improvements<\/li>\n<li>Knowledge of ITIL (Foundation or above desirable)<\/li>\n<li>Excellent communication, decision\u2011making and problem\u2011solving abilities<\/li>\n<li>Prior leadership or team coordination experience is beneficial<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>What&#8217;s on Offer<\/strong><\/p>\n<ul>\n<li>Hybrid working model (3 days per week in Watford)<\/li>\n<li>Fully paid on\u2011call rota (1 week in every 3)<\/li>\n<li>Opportunity to shape and improve incident and problem management processes<\/li>\n<li>Collaborative and supportive technology team<\/li>\n<li>Role with business-wide visibility and significant impact<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><\/p>\n<p>If you&#8217;re ready to take on a high\u2011impact role where you can truly make a difference, click <strong>Apply Now<\/strong> and send us your CV.<\/p>\n<p>, <\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_promoted":"","_job_location":"Watford","_application":"ben.thomas.845525248.0@applybe.com","_company_name":"Regions","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"\u00a370k per year","_job_salary_currency":"\u00a3","_job_salary_unit":"annum","_links_to":"","_links_to_target":""},"job-types":[2],"job_listing_discipline":[11],"job_listing_function":[971],"job_listing_industry":[797],"job_listing_technology":[1139],"job_listing_level":[541],"job_listing_location":[587],"job_listing_filter":[717],"jobrelay_source":[659,1252],"class_list":{"0":"post-109897","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_discipline-cloud-infrastructure-and-services","6":"job_listing_function-incident-manager","7":"job_listing_location-west-midlands","8":"job_listing_filter-permanent","10":"job-type-permanent"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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