IT Trainer (Digital Skills Coach) 

Location: Manchester (Hybrid, 3 days office-based)

Travel: Occasional UK and international travel required

Hours: Full time, Monday–Friday

Contract: Fixed-Term, 12 months (with a high chance of this going permanent)

Salary: Up to £53,000 + Bonus (Package)

About the Role

A leading global professional services firm is seeking an energetic, engaging, and experienced IT TRainer (Digital Skills Coach) to join its Technology Services function. You’ll play a pivotal role in developing the digital capabilities of colleagues across the business, empowering them to work confidently and effectively using modern workplace technologies.

Working as part of a dedicated Digital Skills Team, you will contribute to the design and delivery of high‑quality learning experiences—ranging from instructor‑led training to innovative on‑demand digital content. As the firm continues to embrace new technologies, you’ll support key initiatives, champion digital adoption, and help embed a culture of continuous learning.

This role is ideal for someone with a strong background in training delivery, digital content creation, and technology adoption within a corporate environment.

Key Responsibilities

• Champion the use of digital technology and help raise digital capability across the firm.
• Design and deliver blended, task‑based training programmes covering core workplace technologies, legal and business applications, and Microsoft 365 tools.
• Deliver one‑to‑one coaching, classroom training, webinars, workshops and remote learning sessions.
• Produce high‑quality digital learning content including videos, eLearning modules and interactive guides using modern learning tools.
• Develop materials such as slide decks, trainer notes, handouts, job aids and SharePoint resources.
• Conduct training needs analyses, assess skills gaps, and design learning pathways for key roles.
• Evaluate learning outcomes and ensure training translates into improved performance in the workplace.
• Support training elements of technology projects, working closely with product owners and technical teams.
• Manage, publish and maintain content within the Learning Management System (LMS).
• Collaborate with stakeholders across departments to tailor training and support service improvement initiatives.
• Stay up to date with emerging technologies, digital learning trends and best practice.

Experience and Qualifications

Required:

• Proven experience delivering live, instructor-led IT training to groups and individuals—in person and remotely.
• Demonstrable experience designing course content, training materials and digital resources.
• Strong capability in MS Excel and Microsoft Copilot (advanced level).
• Experience acting as Training Lead within Business or IT projects.
• Hands-on experience creating digital learning content using tools such as Camtasia, Articulate, Canva or similar.

Desirable:

• Trainer qualifications (e.g., CIPD, MCT, TAP).
• Microsoft Office Specialist certification.
• Experience working with systems such as iManage, Aderant, Teams, Windows 11, mobile technologies, video conferencing tools, and cloud‑based SaaS environments.
• Experience working in a professional services or corporate learning environment.

Key Skills

• Engaging, confident and authentic training style.
• Excellent communication and interpersonal skills at all organisational levels.
• Ability to simplify complex technology concepts for diverse audiences.
• Strong organisational skills with ability to manage multiple priorities.
• Technically astute with an interest in emerging technologies and digital adoption.
• Ability to work autonomously and contribute innovative ideas to improve learning.

Personal Attributes

• Enthusiastic, proactive, and highly organised.
• Calm, pragmatic and adaptable in fast‑paced or pressured situations.
• Strong attention to detail and pride in delivering high‑quality work.
• Collaborative, supportive team player.
• Willingness to travel across UK and internationally as required.

,

The post IT Trainer appeared first on La Fosse.

• Network & OS: 3+ years with DNS, DHCP, Windows Server, Cisco, and PowerShell. You should also have at least a year of Linux (Ubuntu) experience.
• Remote Tools: Experience with remote management (VNC/Microsoft Terminal Services) and ITSM tools like ServiceNow or Freshdesk.
• Hardware/AV: If you’ve worked with digital signage / audio Visual / Advertising technology this is highly advantagous.

,

The post Digital Infrastructure Engineer – AV, Networks Infrastructure, Digital Signage appeared first on La Fosse.

Day Rate: £150 – £180pd (Outside IR35)

Duration: 6 Months

Based: 50% Ealing & 50% Basildon

Required Experience:

• Experience delivering Windows 10/11 rollouts
• Experience with upgrading mobiles
• Good communication – experience dealing with users face to face and remotely
• Experience SCCM or Intune is beneficial

If you think you hit the mark, please apply or email me oscar.saadet@lafosse.com

The post Field Engineer (Windows 11) appeared first on La Fosse.

Location: Site-based with regular travel to construction sites

Overview:

Hands-on support role delivering Level 1–3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.

Key Responsibilities:

• Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment

• Troubleshoot user issues including account access, hardware faults, and network connectivity

• Support site IT setups, including server maintenance and racking infrastructure

• Maintain asset inventories and liaise with vendors for warranty repairs

• Log, prioritise, and resolve incidents using ServiceNow in line with SLAs

• Contribute to knowledge base (KB) and continuous improvement initiatives

• Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance

• Perform on-site support across the region and escalate complex issues where needed

Technical Environment:

• Windows 10/11, macOS, Microsoft Office

• Active Directory, Exchange, Azure AD, Intune, MDM

• Cisco Meraki, SOE/imaging tools, CMDB

• AV support (e.g., Teams Meeting Rooms, projectors)

• ServiceNow, Asset & License Management

Requirements:

• 2–3+ years in technical/EUC support roles, ideally in large, multisite environments

• Strong communication and stakeholder engagement skills (technical and non-technical)

• Solid understanding of ITIL (min. 2 years’ experience)

• Proactive, self-motivated, and solution-focused

Culture Fit:
Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast-paced, dynamic environment.

The post Technical Support Engineer appeared first on La Fosse.

Location:

England, Greater London, London

Job Type:

Permanent, Full-Time position (5 days office-based, potential for 4)

£40,000–£45,000 + Travel Expenses | London + Potential for Multi-Site Travel (Site Travel Expensed)

We are working with a real-estate business looking to restructure and elevate their internal IT support function. Currently operating with multiple outsourced IT providers and an MSP, the business is seeking a hands-on IT Support Engineer to take ownership of day-to-day IT support across the group and drive meaningful change.

The Opportunity:

• Support a business that owns a variety of different sized businesses, primarily based in London, with potential site visits (travel expenses covered).
• Manage and deliver high-quality second-line support with a strong focus on face-to-face staff engagement.
• Be the go-to person for all IT support, removing dependency on external MSPs for day-to-day issues and support escalation.
• Play a key role in potentially unifying IT support services across the group, helping leadership focus on wider strategic initiatives.
• Evaluate, recommend, and help implement a ticketing system to streamline support operations.
• Influence the future of IT support within the group, with potential for the role to evolve as the IT landscape changes.

Key Responsibilities:

• Deliver strong second-line support across the Microsoft stack (O365, Azure, Intune, Autopilot, Teams, SharePoint, etc.)
• Provide proactive on-site support, engaging directly with users and resolving issues effectively and efficiently.
• Liaise with and manage third-party vendors and outsourced specialists.
• Identify opportunities for process improvements, service enhancements, and cost efficiencies

About You:

• Proven experience in IT support roles with strong knowledge of Microsoft 365, Azure, Intune, and Autopilot.
• Solid second-line support capabilities, ideally in environments with limited internal IT teams.
• Confident engaging face-to-face with staff and managing outsourced IT engagements.
• Self-starter with the ability to manage your workload and provide a high standard of support across multiple businesses.
• ITIL certification is a nice-to-have but not essential.
• Flexible to travel between sites.

The post IT Support Engineer appeared first on La Fosse.

Day Rate: £120 – £150pd (Inside IR35)

Duration: 3 Months

Based: London – Hybrid

You will be brought on to support the POS Release deployment for shops, stores, deployment engineers and office.

The Role/Experience Required:

• Provide technical support for project teams and shops
• ITIL Framework for resolving tickets
• SCCM Experience is essential
• Windows 10 Experience
• Experience running batch files & PowerShell scripts
• General knowlegde of PC and POS Hardware components
• Remote supporting tools
• Understanding of TCP/IP networking in a large WAN environment including ADSL Routers
• Experience working on large deployment projects (desirable)
• Retail experience (desirable)

Please apply for more information!

The post IT Support Analyst appeared first on La Fosse.

Day Rate: £120 – £150pd (Inside IR35)

Duration: 3 Months

Based: London – Hybrid

You will be brought on to support the POS Release deployment for shops, stores, deployment engineers and office.

The Role/Experience Required:

• Provide technical support for project teams and shops
• ITIL Framework for resolving tickets
• SCCM Experience is essential
• Windows 10 Experience
• Experience running batch files & PowerShell scripts
• General knowlegde of PC and POS Hardware components
• Remote supporting tools
• Understanding of TCP/IP networking in a large WAN environment including ADSL Routers
• Experience working on large deployment projects (desirable)
• Retail experience (desirable)

Please apply for more information!

The post Application Support Analyst appeared first on La Fosse.

Your primary responsibility will be to diagnose and resolve malfunctions occurring on colleagues’ laptops and iPhones. You will utilize our ticket system to identify reported issues, document your troubleshooting steps, and ensure timely resolution.

Additionally, you will play a crucial role in the installation and configuration process, preparing laptops and iPhones for use, particularly for new employees. Keeping devices up-to-date through regular updates will also fall under your purview. This role encompasses a wide range of tasks, including hardware and software maintenance, ensuring seamless operation of all programs utilized by our colleagues.

Benefits:

• Competitive salary package including a 13th-month bonus paid in December.
• 8.33% holiday allowance paid in May.
• 26 holidays annually to promote work-life balance.
• Opportunities for professional growth through various training courses and coaching programs.

The post IT Support Analyst appeared first on La Fosse.

Location: Kent, Kings hill (on-site 5 days a week)

Remuneration: up to £180 per day (inside IR35 – 5 weeks contract with possible extension)

Your role as an IT Helpdesk Engineer:

• Providing high level of customer service through on-site technology support as required.
• Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs).
• Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
• You’ll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite.

Ideally as an IT Helpdesk Engineer:

• Office 365 experience is essential.
• You’ll be passionate about customer service and personable.
• Confident with support and eagerness to progress technical capabilities.
• You’ll be keen to help with a customer first mindset.

Sound interesting? Please do apply directly for more detail.

The post IT Helpdesk Engineer appeared first on La Fosse.

Your role will focus on ensuring the efficient operation and maintenance of end-user devices, providing technical support to users, and contributing to the enhancement of the overall user experience.

Location: Oxford (3 days on-site)

Remuneration: up to £32k + more!

Your role as IT Engineer:

• Deploy, configure, and maintain end-user computing devices, including workstations, laptops, mobile devices, and related software.
• Provide technical support to end-users, troubleshooting hardware and software issues promptly and effectively.
• Collaborate with the End User Compute team to implement security measures and compliance standards for end-user devices.
• Participate in evaluating and testing new hardware and software solutions, ensuring they meet business requirements and performance expectations.
• Document system configurations, procedures, and troubleshooting guides.

Ideally to be successful you will have:

• Good IT skills with skills in Microsoft Office and / or Google Suites, Azure or alternative cloud computing service experience
• Experience as an Engineer providing on-site technical support
• Experience with Azure, Cloud and Intune is desirable

Sound like you? Please apply directly for more detail!

The post IT Engineer appeared first on La Fosse.

In order to provide our users with a flawless experience, this role will entail tight collaboration with colleagues in different offices, reporting to the Head of Local Support.

Location: London (4 days in office)

Salary: £50k + benefits

Responsibilities as an IT Support Lead:

• In charge of the support analyst crew, offering members direction, coaching, and mentoring
• Cooperate with the other members of the service delivery team to guarantee that employees receive effective and seamless support.
• Serve as the primary point of contact for complicated support matters
• Analyse and report on key performance metrics to senior management and the support team.
• Cultivate and preserve strong bonds with our staff by offering individualised, sympathetic support.

Expectations as an IT Support Lead:

• Strong knowledge of first and second line support operations
• Strong knowledge of ServiceNow and industry trends
• Excellent relationship building skills
• Excellent problem-solving and conflict resolution skills

Sound interesting? Please do get in touch for more details.

The post IT Support Lead appeared first on La Fosse.

Location: London (Hybrid)

Remuneration: up to £75k + 10% bonus + 28 days holiday + bank holidays + more!

Your role as Global Service Desk Manager:

• Collaborate with IT leadership to define and implement best practices in Service Desk Operations that align with organisational goals and objectives.
• Lead the development, implementation, and continuous improvement of service desk processes, ensuring a consistent and high-quality experience for end-users globally.
• Work closely with global service desk teams to ensure a seamless and unified service desk operation.
• Develop and maintain comprehensive documentation for service desk processes, guidelines, and standard operating procedures (SOPs).

Ideally to be successful you will have:

• Managing a service desk team of 15+ people
• Worked in an global environment.
• Clear and personable communication.

Sound like you? Please apply directly for more detail!

The post Global Service Manager appeared first on La Fosse.